Support will be available sparringly from November 26th through the 30th due to Thanksgiving holiday

I will be on vacation from Wednesday, November 26th through the Sunday, November 30th for Thanksgiving holiday, but I will still be answering tickets sparringly throughout the holiday due to the release of the new theme Top News. Though I can’t promise all tickets will be answered within the normal 24 hour time window, I […]

Welcome to our support desk. Before posting a ticket, please take the time to do the following, which may save you a great deal of time:

1. Please make sure you have read through the documentation (located in the /documentation folder of the original .zip file you downloaded from Themeforest.net), which may provide the answer you are looking for. This may save you a great deal of time.
2. Please disable each of your plugins to make sure that one of your plugins are not causing a conflict.
3. Please switch to another theme to see if you are experiencing the same problem. If you experience the same problem, the issue is not with the theme and you will need to seek help with a third party.
4. Please search the Knowledgebase to see if your question/issue has already been resolved.

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