Due to the Thanksgiving Holiday, support will not be available from Thursday November 26th through Sunday the 29th. I will try to answer questions during that period, but I cannot guarantee that I will be able to respond to all tickets during this period. Thank you for your patience and I wish everyone a safe […]
Welcome to our support desk. Before posting a ticket, please take the time to do the following, which may save you a great deal of time:
1. Please make sure you have read through the documentation (located in the /documentation folder of the original .zip file you downloaded from Themeforest.net), which may provide the answer you are looking for. This may save you a great deal of time.
2. Please disable each of your plugins to make sure that one of your plugins are not causing a conflict.
3. Please switch to another theme to see if you are experiencing the same problem. If you experience the same problem, the issue is not with the theme and you will need to seek help with a third party.
4. Please search the Knowledgebase to see if your question/issue has already been resolved.
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